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Customer Care
Helpline, EMI payment, statements and complaints — for existing customers of Shine Blue Hire Purchase Private Limited. ग्राहक सेवा: EMI, स्टेटमेंट, NOC और शिकायत।
Timings
Mon–Sat 9:30 AM – 6:30 PM
Sunday closed
Pay your EMI
Three ways to pay your loan EMI
EMI जमा करने के तीन तरीके — हर बार रसीद या ट्रांज़ैक्शन ID ज़रूर रखें।
At any branch
Pay in cash or by cheque at any Shine Blue branch and collect a printed receipt before you leave.
किसी भी ब्रांच पर नकद या चेक से — रसीद लेकर ही जाएँ।
Online through BBPS apps
Shine Blue Hire Purchase is listed as a loan biller on Bharat BillPay. In apps such as Paytm open Loan EMI payment, search "Shine Blue Hire Purchase", enter your loan account number and pay. Keep the transaction ID.
Paytm जैसे BBPS ऐप में "Shine Blue Hire Purchase" चुनें, लोन अकाउंट नंबर डालें और भुगतान करें।
Through our field officer
Our collection staff carry an ID card and issue a receipt on the spot. Pay only against a receipt in the company name.
हमारे कलेक्शन स्टाफ़ के पास ID कार्ड होता है और वे तुरंत रसीद देते हैं। बिना रसीद के भुगतान न करें।
Never pay into a personal account.
Shine Blue never asks you to transfer money to an individual's UPI or bank account, never charges a fee before a loan is sanctioned, and has no mobile app. If someone claims otherwise, call 01572-245235 to check, and report cyber fraud on 1930.
Shine Blue कभी किसी व्यक्ति के UPI/खाते में पैसा नहीं मँगवाता, लोन से पहले कोई फ़ीस नहीं लेता, और हमारा कोई ऐप नहीं है। शक हो तो 01572-245235 पर पुष्टि करें; साइबर फ्रॉड की शिकायत 1930 पर।
Grievance redressal
If something went wrong
- 1
Tell the branch
Speak to the manager of the branch that handles your loan. Most issues are settled the same day.
- 2
Write to head office
Email Info@shinebluehpl.com or call 01572-245235 with your name, loan account number and the problem. Keep the complaint reference you are given.
- 3
Escalate
If you do not receive a satisfactory reply within 30 days, you may approach the Reserve Bank of India. Our Fair Practices Code and policies are on the Governance page.
Common questions
FAQs
What is the Shine Blue Hire Purchase customer care number?+
Call +91 92512 00245 (mobile and WhatsApp) or 01572-245235 (landline), Monday to Saturday, 9:30 AM to 6:30 PM. You can also email Info@shinebluehpl.com or visit any branch.
How do I pay my Shine Blue loan EMI?+
At any branch in cash or by cheque (take the receipt), or online through Bharat BillPay (BBPS) apps such as Paytm: open Loan EMI payment, search "Shine Blue Hire Purchase", enter your loan account number and pay. Save the transaction ID.
Does Shine Blue have a mobile app or online login?+
No. Shine Blue Hire Purchase has no customer app and no online login. Any app or website asking you to log in or pay a fee in the name of Shine Blue is not ours.
How do I get my loan statement, foreclosure amount or NOC?+
Visit the branch where the loan was sanctioned with your ID and loan account number, or call customer care. NOC is issued after the loan is fully repaid and all dues are cleared.
How do I make a complaint?+
First tell the branch manager. If it is not resolved, write to Info@shinebluehpl.com or call 01572-245235 with your loan account number. If you do not get a satisfactory resolution within 30 days, you may approach the Reserve Bank of India.